Life-Tech Urodynamic System Support and Training for Users

Customers purchasing Life-Tech systems are given the training they need until they feel comfortable with their system and at all times assistance is a telephone call away from a Genesis Medical expert.

Genesis Medical supports Life Tech users in the UK during normal office hours. Difficulties are usually resolved easily over the telephone.
 
The systems are modular and so If a fault is diagnosed a replacement component can be sent by over-night courier to be connected the next day.

The need for a site visit for a repair is rare.

After purchase systems are covered by a full parts and labour warranty and thereafter a maintenance contract may be taken out. As a minimum, an annual service is recommended.

The Genesis Medical after hours telephone answermachine provides an emergency number and even If a Genesis Technician is unavailable, a Life-Tech Technician will be asked to return your call from Texas within 15 minutes - this support is available around the clock, 365 days a year.

Genesis Medical sponsors seminars and courses given by leading urologists, urogynaecologists and nurses on urodynamics and related subjects. Life-Tech users are offered attendance fees at a subsidised rate.

Life-Tech provides in depth courses on Urodynamics as well as advice on common questions on this page under "Education and References"  For UK customers wishing to attend Urodynamic courses in Houston Genesis Medical will contribute £100 towards the costs.

Genesis Medical works with leading UK Urologists and Urogynaecologists to provide accredited courses on Urodynamics.

 The Genesis Medical  support for UK customers is headed by Jo Wilkinson, Director- Surgical Division. She has over 10 years of experience working with Life-Tech Urodynamic systems,