Life-Tech Urodynamic System Support and Training for Users

Customers purchasing Life-Tech systems are given the training they need until they feel comfortable with their system and at all times assistance is a telephone call away from a Genesis Medical expert.

Genesis Medical supports Life Tech users in the UK during normal office hours. Difficulties are usually resolved easily over the telephone.
The systems are modular and so If a fault is diagnosed a replacement component can be sent by over-night courier to be connected the next day. The need for a site visit for a repair is rare.
After purchase systems are covered by a full parts and labour warranty and thereafter a maintenance contract may be taken out. As a minimum, an annual service is recommended.

If any user is unable to contact a Genesis Medical Technician, support is available around the clock, 365 days a year at Life-Tech.

Genesis Medical sponsors seminars and courses given by leading urologists, urogynaecologists and nurses on urodynamics and related subjects. Life-Tech users are offered attendance fees at a subsidised rate.

Life-Tech provides in depth courses on Urodynamics as well as advice on common questions on this page under "Education and References"  For UK customers wishing to attend Urodynamic courses in Houston Genesis Medical will contribute £100 towards the costs.

Life-Tech customer support personnel include service technicians, clinical consultants, inservice consultants, customer service specialists, and sales and regional managers. 
 
Life-Tech supports its customers with a staff of service technicians who have over 80 years of experience in support of Life-Tech's products.
Customer support network
Life-Tech maintains an international network of clinical consultants and representatives to provide high quality on-site training and clinical consultation. Every Life-Tech service consultant has 
                                                                                                                 Customer Service Team
                                                                                                             
extensive experience with the clinical use of Life-Tech products and has completed special training at Life-Tech's home office.
Life-Tech Customer Support Team24-hour telephone support
For technical service during off hours, an experienced Life-Tech service engineer is on call 24-hours a day, seven days a week, 365 days a year 
Learn more about Life-Tech's R&D, manufacturing, and marketing capabilities by downloading their
 corporate brochure.